Legal FAQ

Last Updated: July 1, 2026

Plain-English answers to the questions we hear most often about our Terms of Service, Privacy Policy, and other legal documents. This FAQ is for clarity only — the full legal documents control if there’s ever a conflict.

For Everyone

Why does HighScores have so many separate legal documents?

Because different people use HighScores in different ways. A 14-year-old student, a parent paying for a subscription, an independent tutor running a small business, and a school district all need different terms. Instead of one giant document that tries to cover everyone (which usually means it covers no one well), we split things by role. The Terms of Service applies to everyone; the role-specific documents only apply if you’re in that role.

What’s the difference between Terms of Service, Privacy Policy, and Acceptable Use Policy?

Terms of Service is the master contract — what we’re providing, what you’re paying, what happens if either of us doesn’t follow through. Privacy Policy explains what data we collect and how we handle it. Acceptable Use Policy lists specific things you can’t do on the platform (like uploading copyrighted exam questions or harassing other users). All three apply to you.

Why did you update everything in July 2026?

Our previous Terms were adapted from a template when HighScores launched and never fully tailored to our business. As we grew, we needed terms that actually reflect what we do — supporting students under 13 with parental consent, working with schools that require data-protection agreements, and protecting both HighScores and our tutors from copyright disputes around standardized test content.

Do I have to re-accept the new terms?

Existing users will see a one-time pop-up on their next login asking them to review and accept the new terms. New users see the acceptance checkbox during signup. Once you’ve accepted, you don’t see it again unless we make another material change.

Can you change the terms again later?

Yes, but we’ll give you at least 14 days’ notice by email or in-product notice before material changes take effect. If you don’t agree to a change, you can stop using HighScores; continued use after the effective date means you accept the new terms.

For Students

Can I use HighScores if I’m under 18?

Yes, with your parent or guardian’s permission. If you’re between 13 and 17, your parent or guardian needs to agree to the Parent / Guardian Terms. If you’re under 13, your parent needs to provide what’s called “verifiable parental consent” before you can use the platform — that’s a federal law called COPPA.

Can I share my account with a friend?

No. Each account is for one person. Sharing your password lets someone else see your work and your private information, and it makes our records inaccurate.

What happens to my work if I close my account?

Your account work (notes, written answers, practice attempts) is deleted with your account. If your work might be useful later, export or screenshot what you want to keep first. Your tutor or school may retain certain records about your activity in their own account.

Can my tutor or teacher see what I’m doing?

If you’re using HighScores through a tutor, institute, or school, yes — they can see your activity, scores, and assignments. That’s the whole point: they need to see your progress to help you improve.

For Parents and Guardians

What does “verifiable parental consent” mean for kids under 13?

COPPA requires us to confirm that the person consenting really is the child’s parent — not the child clicking a box themselves. We do this through methods like a small verification charge on a parent’s credit card (refunded), a signed form, or other reliable means. Just clicking “I’m the parent” is not enough under federal law.

What information do you collect about my child?

The minimum needed to run the service: name or display name, age or grade level, login credentials, and the learning activity they do on the platform (questions attempted, scores, time spent). For children under 13, we limit collection further and we never use children’s data for behavioral advertising. The full list is in the Privacy Policy.

Can I see what data you have about my child?

Yes. Email privacy@highscores.ai from the email address on your account and we’ll provide a copy of your child’s data, correct it if it’s wrong, or delete it if you ask us to. We’ll respond within 30 days.

What if I want to cancel my child’s subscription?

Cancel anytime from your account settings. Your child keeps access until the end of the current billing period, then it stops. See the Refund Policy for whether you also get a refund — it depends on how soon after purchase you cancel and how much was used.

Is HighScores safe for my child?

We take safety seriously and the Acceptable Use Policy explicitly prohibits inappropriate content, harassment, and inappropriate adult-to-minor contact. That said, no online service is risk-free. Talk to your child about online safety, use HighScores together when possible, and report any concerns to safety@highscores.ai.

What does FERPA mean if my child uses HighScores through a school?

If your child accesses HighScores through their school, the school is generally in charge of their educational records under a federal law called FERPA. Questions about access, correction, or deletion of those records should go through the school first. HighScores supports the school in fulfilling those requests.

For Tutors, Institutes, and Schools

What can I upload to HighScores?

Content you created yourself, or content you have a written license to use. You cannot upload copyrighted material from textbooks, prep books, or — especially — copyrighted questions from real standardized exams (SAT, ACT, PSAT, AP, SHSAT, SSAT, HSPT, ISEE, TACHS, etc.). Test owners actively look for and prosecute infringement, and under the Tutor & Institute Agreement you’re responsible if they come after content you uploaded.

What if a student or parent has a complaint about me?

Complaints come to us through safety@highscores.ai. We take them seriously, investigate, and may suspend your account during an investigation. Tutors are independent operators — we are not your employer — but you are using our platform and you agreed to standards of conduct that we enforce.

How does HighScores treat my student data?

For students you enroll through your tutor or institute account, you are the data controller and HighScores is your data processor. That means you decide what data is collected and how it’s used; we process it on your instructions. You’re responsible for getting parental consents where required and for telling your students what data you’re collecting. The Data Processing Addendum sets out the details.

Can I get a refund on my tutor subscription?

Tutor and institute subscriptions are generally non-refundable except in specific cases (we have an uncured material breach, duplicate charges, etc.). The Refund Policy has the full rules. If you have an annual prepayment and want to discuss, contact billing@highscores.ai.

Do you have a Data Processing Agreement for our school?

Yes. The Data Processing Addendum is available as a standalone document. Some districts also require us to sign their version — email legal@highscores.ai with your district’s template and we’ll review.

Do you comply with FERPA, COPPA, and state student-privacy laws?

Yes. For schools, we act as a “school official” with a legitimate educational interest under FERPA. For children under 13, we follow COPPA. We also support compliance with state laws including California SOPIPA, New York Education Law 2-d, Illinois SOPPA, and similar laws in Colorado, Connecticut, Florida, Texas, and Utah.

Refunds, Payments, and Cancellation

How do I cancel my subscription?

Go to your Account Settings → Billing → Cancel. You won’t be charged for the next billing period. You keep access until the end of the current period. We don’t make you call us or jump through hoops.

When can I get a refund?

• Monthly subscriptions: within 7 days of your first payment if you’ve barely used it.
• Annual subscriptions: within 14 days of your first payment.
• One-time courses: within 7 days if you’ve used less than 20% of the content.
• Live tutoring sessions: anytime up to 24 hours before the session.
• Outside those windows: refunds are at our discretion. The Refund Policy has every case.

What happens if I forget to cancel a free trial?

If you cancel within 3 days of the trial converting to paid and haven’t used the service after conversion, we’ll refund it.

Can I get a refund if my test score didn’t improve?

No. HighScores is a learning tool — we provide instruction and practice, but we don’t guarantee any test score or admissions outcome. Score outcomes depend on many factors beyond our control, including how much you practice.

What if I see a charge I didn’t authorize?

Email billing@highscores.ai immediately and tell your card issuer. We’ll work with you to investigate. If it was a mistake, we’ll refund it. Please contact us before filing a chargeback — most issues are resolved within one business day, and chargebacks we determine to be illegitimate may result in account closure.

Privacy and Data

Do you sell my data?

No. We don’t sell personal information to anyone, ever. We never use children’s data for behavioral advertising.

Do you use my work to train your AI models?

We may use aggregated, de-identified data (data that can’t be linked back to you) to improve our AI models for everyone. We do not use identifiable student work product to train general AI models that we offer to other customers, except with explicit opt-in.

Who can see my data?

• You can see your own data.
• Your parent or guardian if you’re a minor.
• Your tutor, institute, or school if you’re enrolled through them.
• HighScores staff with a legitimate business need (e.g., support, security investigations).
• Service providers under contract (hosting, payments, email delivery) only as needed to operate the platform.
• Authorities if legally required.

Where is my data stored?

In the United States, on infrastructure operated by major cloud providers with appropriate security certifications. If you’re outside the US, your data is transferred to the US under standard data-protection mechanisms.

How long do you keep my data?

While your account is active, plus a reasonable period after closure (typically 90 days for most data, longer for billing records that we’re required to keep for tax purposes). Children’s data is deleted promptly on parental request.

Can I delete my data?

Yes. Email privacy@highscores.ai or use the in-product deletion controls. We’ll delete your data within 30 days, except for items we’re required to retain by law (like financial records).

Copyright and Intellectual Property

Someone is using my content on HighScores without permission. What do I do?

Send a DMCA takedown notice to dmca@highscores.ai. Our DMCA Policy explains exactly what the notice needs to include. We process valid notices quickly.

My content was removed because of a DMCA notice and I disagree. What do I do?

File a counter-notice with dmca@highscores.ai. The DMCA Policy explains the requirements. If the original complainant doesn’t file a lawsuit within 10–14 business days of receiving your counter-notice, we’ll restore the content.

Can I use HighScores’ content (questions, explanations) outside the platform?

No. Our content is licensed for personal, non-commercial use within HighScores. You can’t republish, redistribute, or sell our content, and you can’t use it to train an AI model. Tutors can use it with their enrolled students through the platform but can’t export it.

Can I use AI-generated content from HighScores in my own work?

For your personal studying, yes. For commercial purposes, no, unless you have a tutor or institute account that explicitly permits commercial use.

Disputes and Legal

What if I have a dispute with HighScores?

Email legal@highscores.ai first — we’ll work to resolve it informally for at least 60 days. If we can’t reach agreement, the Terms of Service requires binding individual arbitration in Atlanta, Georgia under the American Arbitration Association’s Consumer Arbitration Rules. You can opt out of arbitration by sending written notice within 30 days of first accepting the Terms.

What law governs the terms?

Georgia law (our home state). For disputes that go to court (the limited ones not covered by arbitration), they happen in Atlanta, Georgia.

Are the Terms different in other countries?

The core terms are the same everywhere. Some local laws (like the EU’s GDPR or California’s CCPA) give you additional rights that we honor regardless of what the Terms say. The Privacy Policy explains those.

Getting in Touch

Phone: +1 678 995 5537 Address: Lovenfame Technologies LLC, 12015 Cameron Dr, Johns Creek, GA 30097, USA